Privacy Policy

1. Introduction

Grannexe ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We are registered in England and Wales. Company registration number: 05809202. Our registered office is located at Rear of 158 Main Road, Biggin Hill, Kent, TN16 3BA.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you contact us or use our services:

• Name and contact details (email address, phone number, postal address)
• Property details and requirements for your annexe project
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and provide quotes for our services
• To communicate with you about your project
• To improve our website and services
• To send you marketing communications (with your consent)
• To comply with legal obligations
• To analyze website usage and optimize user experience

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you voluntarily provide information or agree to receive marketing communications
• Contract: To fulfill our contractual obligations when you engage our services
• Legitimate interests: To operate our business, improve our services, and ensure security
• Legal obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third-party companies that help us operate our business (e.g., email services, website hosting)
• Legal authorities: When required by law or to protect our legal rights
• Business transfers: In the event of a merger, acquisition, or sale of assets

6. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Enquiry information is typically retained for 3 years. Project information may be retained longer for warranty and legal purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restriction: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at info@grannexe.co.uk

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: